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Privacy Policy

Last updated: January 2025

1. Who We Are

HostingOcean Ltd (“we”, “us”, “our”) is a company registered in England and Wales. We operate the website hostingocean.co.uk and provide web hosting, VPS, dedicated server and domain registration services.

2. Information We Collect

We collect information you provide directly when you:

  • Create an account or place an order
  • Contact our support team
  • Subscribe to our newsletter or marketing communications

We also collect technical data automatically, including IP address, browser type, pages visited and referral source, using cookies and analytics tools.

3. How We Use Your Information

  • To provision and manage your hosting services
  • To process payments and send invoices
  • To provide customer support
  • To send service-related notifications (e.g. renewal reminders, maintenance notices)
  • To improve our website and services through anonymised analytics

4. Legal Basis for Processing

We process your personal data under the UK General Data Protection Regulation (UK GDPR) on the following lawful bases: performance of a contract, compliance with legal obligations, and legitimate interests.

5. Data Retention

We retain account data for the duration of your contract and for 6 years thereafter as required by UK tax and accounting law. Support communications are retained for 2 years.

6. Your Rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure (“right to be forgotten”)
  • Object to processing
  • Data portability

To exercise any of these rights, email privacy@hostingocean.co.uk.

7. Third Parties

We use the following third-party processors: Stripe (payment processing), Google Analytics (website analytics), and Cloudflare (CDN/DDoS protection). All processors are contractually bound under appropriate data processing agreements.

8. Cookies

We use essential cookies for session management and optional analytics cookies. You may disable non-essential cookies in your browser settings at any time.

9. Contact

For privacy-related enquiries, contact our Data Controller at privacy@hostingocean.co.uk or write to: HostingOcean Ltd, England, United Kingdom.